Privacy Policy
Privacy Policy
Last updated: August 21, 2025
Your privacy is important to us. This Privacy Policy explains how Synapses.chat ("we," "us," or "our") collects, uses, and protects information when you use our website, services, or AI chatbot platform.
By using our website or services, you agree to the terms of this policy. If you do not agree, please do not use our website. We may update this policy from time to time, and your continued use of our services after any changes means you accept the new terms.
Information We Collect
We collect a few types of information to provide and improve our services:
Information You Provide Directly: This includes information you give us when you sign up for our services, fill out forms on our website, or contact us. This may include your name, company name, email address, phone number, and any other details you choose to share.
Information Collected by Our Chatbot: Our AI chatbot is designed to collect information from your customers ("End-Users") on your behalf. This may include:
Personal Information: Such as names, phone numbers, and email addresses.
Health and Wellness Information: In the context of a health clinic or med spa, this could be symptoms, appointment requests, or other health-related details the End-User provides.
Automated Data Collection: As you and End-Users interact with our chatbot and website, we automatically collect certain information about the devices and usage patterns. This includes IP addresses, browser types, operating systems, and details about your visit. This data helps us improve our services and understand how our platform is being used. We use cookies and other tracking technologies for this purpose.
How We Use the Information
We use the information we collect for the following purposes:
To Operate Our Services: We use your information to provide our chatbot services, manage your account, and deliver the features and functions you've requested.
To Improve Our AI Model: We may use aggregated and de-identified data from all users to train and enhance our AI model. This helps the chatbot become more accurate and effective. No personal or identifiable information is used for this purpose.
Communication: We use your contact information to communicate with you about your account, provide support, and send you updates about our services.
Marketing: With your consent, we may use your information to tell you about new products or services we offer that might be of interest to you. You can opt out of these communications at any time.
Legal and Security: We may use information to comply with legal obligations, enforce our terms of service, and protect the rights, property, and safety of our company, our clients, and the public.
Data Disclosure and Sharing
We do not sell or rent your personal information or the information of your End-Users. We may, however, share information with the following parties:
Service Providers: We may share information with third-party vendors and service providers who help us operate our business, such as cloud hosting providers and data analytics services. These third parties are contractually obligated to keep the information confidential and use it only for the purposes we've outlined.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, user information may be part of the transferred assets.
Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or a court order, or to respond to a government or regulatory request.
With Your Consent: We may share your information with your explicit consent.
Data Security
We have implemented technical and organizational safeguards to protect your information and prevent unauthorized access, use, or disclosure. However, no data transmission over the internet is 100% secure. While we do our best to protect your information, we cannot guarantee its absolute security.
The security of your account also depends on you. If we have provided you with a password, you are responsible for keeping it confidential.
Your Rights and Choices
You have the right to review, update, or delete your personal information by logging into your account or by contacting us. We will respond to your request within a reasonable timeframe. Please note that we may not be able to delete your information without also deleting your user account.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a child under 18 without parental consent, we will take steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Policy Changes and Contact Information
We will post any changes to our privacy policy on this page and update the "Last updated" date. We encourage you to check this page periodically for updates.
If you have any questions or concerns about this policy, please contact us at:
Company Name: Synapses.chat
Address: 31936 Blue Passing Loop
City, State, Zip: Wesley Chapel, Florida, 33545
Email: [email protected]
Phone: +1 8137550543