Terms of Service
Terms and Conditions
Last updated: August 21, 2025
This document, together with any Service Agreement you sign with us, constitutes a legally binding agreement between Synapses.chat ("we," "us," or "our") and you, the Client ("you," or "your"). By accessing and using our services, you agree to be bound by all of these Terms and Conditions.
We reserve the right to modify or update these Terms and Conditions at any time. We will post the revised version on our website, and your continued use of our services after the changes are posted means you accept and agree to the new terms.
1. Client Access and Data
We grant you a non-exclusive, non-transferable right to access and use our AI chatbot services solely for your internal business use. We will provide you with the necessary access credentials.
You retain all ownership rights to the data you upload or that is collected by the chatbot on your behalf (your "Client Data"). You grant us a limited, non-exclusive, worldwide license to use and display your Client Data only as necessary to provide our services to you.
2. Intellectual Property Rights
We own all right, title, and interest in our intellectual property, including the chatbot's source code, software, design, and all related content ("Our IP"). You are not permitted to use Our IP for any purpose beyond the scope of this agreement.
You agree not to:
Copy, modify, or create derivative works of our services or software.
Rent, lease, lend, sell, or sublicense our services.
Reverse engineer, disassemble, or decompile any part of our software.
Remove any of our proprietary notices.
3. Client Responsibilities and Prohibited Activities
By using our services, you represent and warrant that:
All information you provide to us is accurate and complete.
You will not use our services for any illegal or unauthorized purpose.
You have obtained all necessary consent from your customers and patients to allow our chatbot to contact them on your behalf, in compliance with all applicable laws and regulations (e.g., TCPA, HIPAA).
You are prohibited from:
Using our services to harass, abuse, or harm another person.
Uploading or transmitting any viruses, Trojan horses, or other malicious code.
Interfering with, disrupting, or creating an undue burden on our systems.
Using any automated system, script, or robot to access our services.
If you violate any of these terms, we have the right to suspend or terminate your account and take appropriate legal action.
4. Confidentiality
Both parties agree to keep all Confidential Information private. Confidential Information includes business affairs, intellectual property, trade secrets, and the terms of this agreement. The Receiving Party will use the same degree of care to protect the Disclosing Party's Confidential Information as it uses to protect its own, but no less than a commercially reasonable degree of care. This obligation will remain in effect for three years from the date of disclosure.
5. Data Security
We will employ reasonable administrative, technical, and physical safeguards to ensure the confidentiality, integrity, and availability of your Client Data. We will use this data solely for the purpose of providing services to you and will not sell, share, or transfer it to any third party except as required by law or as outlined in a Business Associate Agreement.
You are solely responsible for all Client Data you transmit. While we perform regular backups, we are not liable for any loss or corruption of your data.
6. Limitation of Liability
In no event will we or our directors, employees, or agents be liable to you for any indirect, incidental, special, or punitive damages, including lost profits, revenue, or data, arising from your use of our services. Our total liability to you for any and all claims will be limited to the amount you paid us in the six (6) month period preceding the event that gave rise to the claim.
Some states do not allow limitations on implied warranties or the exclusion of certain damages. If these laws apply to you, some or all of the above disclaimers may not apply.
7. Indemnification
You agree to indemnify, defend, and hold us harmless from any losses, damages, liabilities, and costs (including reasonable attorney fees) arising from any third-party claim or lawsuit resulting from:
Your use of our services.
Your breach of these Terms and Conditions.
Your violation of the rights of a third party, including their privacy rights.
8. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the State of [Your State] without regard to its conflict of law principles.
Any dispute related to these terms will first be addressed through informal negotiations for at least thirty (30) days. If a dispute cannot be resolved informally, it will be settled by binding arbitration administered by the American Arbitration Association in [Your City, State].
9. Miscellaneous
This document constitutes the entire agreement between you and us. Our failure to enforce any right or provision of these terms does not waive that right or provision. If any part of these terms is deemed unlawful or unenforceable, the remaining provisions will remain in full force and effect. There is no joint venture, partnership, employment, or agency relationship created between you and us.
10. Contact Us
To resolve a complaint or receive more information about our services, please contact us at:
Company name: Synapses.chat
Address: 31936 Blue Passing Loop
City, State, ZIP Code: Wesley Chapel, Florida, 33545
Email: [email protected]
Phone: +1 8137550543